Our Products
MEMBER CONCIERGE AI
Your Always‑On Digital Front Desk
Turn every inbound question into a well‑served customer—and a clean CRM record—without adding headcount.
What Is It?
Member Concierge AI is a secure, domain‑tuned agent that sits on your site, intranet, email or chat channel. It:
Answers FAQs in natural language
Triages complex requests to the right human inbox
Logs complaints with the detail compliance teams need
Captures lead data and pushes it straight to your CRM or marketing stack
Think of it as a receptionist who never sleeps, never forgets a policy clause, and files perfect notes every time.
Key Features
Feature
Instant Answers
Smart Triage
Lead Capture
Sentiment & Escalation
Analytics Dashboard
What it Does
Pulls from your approved docs, policies and knowledge base
Routes edge‑cases to the right team with context attached
Collects names, emails, intent and notes consent
Detects urgency or negative tone and flags a human
Tracks volumes, topics and resolution rates
Why it matters
Customers get help in seconds; staff inbox stays clean
No more “wrong department” ping‑pong
Automates top‑of‑funnel growth
Protects brand reputation and SLAs
Spot gaps in content or service at a glance
As-Is vs To-Be
Your current scenarios without Member Manager AI and a list of what will be once it’s deployed into your company
As-Is
Members wait hours or days for responses
Inconsistent information across channels
Limited scalability tied to staffing
Minimal data on member interactions
Business hour limitations
Knowledge lost when staff leave
Manual member onboarding
Reactive problem solving
Static member experience
Siloed member data and support systems
Manual ticket routing and prioritisation
Limited self-service options
Support quality dependent on individual agents
To-Be
Instant responses 24/7
Uniform, accurate information everywhere
Infinitely scalable member support
Rich analytics and actionable insights
Round-the-clock service availability
Institutional knowledge preserved
Streamlined digital onboarding
Proactive issue identification
Continuously improving interactions
Unified view of member profiles and support history
AI-powered ticket management
Comprehensive self-service capabilities
Consistently excellent support experiences
The 25hours AI Difference
At 25hours AI, we understand that managing member, staff relationships and providing excellent customer support often requires more than 24 hours in a day. Our Member Manager AI solution gives you that extra time by handling repetitive enquiries and support requests automatically, freeing your team to focus on what matters most - growing your business and delighting your members.