Functional Excellence

Generative AI for functional (strategy, operations, customer service etc) excellence

For function leaders who want practical, function-specific (operations, HR, customer service etc) understanding about how generative AI supports real work, real tools, to deliver better outcomes.

You will learn how generative AI delivers measurable value using tools you already have—no new platforms required

WHY IT MATTERS

Senior leaders are being asked about AI but often lack the time or clarity to respond effectively. This course delivers what you need—quickly and without hype.

Already delivered to 150+ senior leaders across higher education, construction, healthcare, and industry.

Who it’s for

Senior decision-makers and functional leads across marketing, sales, IT, operations, finance, HR and legal.

Also suits transformation teams, strategy leads, and AI working groups.

What you’ll learn

How generative AI works (LLMs, agents, automation) to deliver functional excellence.

How to deliver maximum value from generative AI across your function.

How to commission an AI pilot and assess results.

What AI means for risk, workforce, governance, ethics, and productivity.

What you’ll walk away with

  • 5+ hours saved per week per team member using your existing tools*

  • Confidence to lead your function with generative AI

  • How to build an AI ready culture in your function

  • How to write best in class prompts, build agents and understand how to automate workflows

  • How to run a pilot using your own business data

  • Knowledge of when and how to apply AI in your organisation

    *using existing tools like Office 365 Copilot and ChatGPT to automate daily tasks like email, summarisation, and reports saves every team at least 5 hours per week

Function

Marketing

Sales

IT / Software Dev

Customer Service

Finance

What Gen AI enables

Operations

HR / People

Legal

Typical benefit

5–15% faster output, reduced reliance on agencies

Shorter bid cycles, better targeting

30–55% faster development

15–35% gain for support teams

5–20% reduction in manual admin

Faster reporting, clearer insights

Lower admin load, faster policy updates

Time saved, faster legal reviews

Choose your format

  • 1 x 4-hour guided workshop + 1-day (8hr) in-person intensive (recommended)

  • 4 x 3-hour guided online workshops (over 4 weeks)

  • Custom workshops for boards and executive teams

Pricing

$2,500 + GST per participant (you join an existing course)

$18,000 + GST (up to 12 participants)

Custom pricing available for board and executive sessions

The training pays for itself within 2 months based on time saved alone.

Delivered by professionals with over 10 years’ experience in enterprise transformation, technology, and applied AI.

What our customers say

  • "The workshop series provided our team with a dedicated time and space to reflect on generativeAI and the role it will play in our work moving forward. It was helpful to be shown a range of tools that we could begin to experiment with and integrate into our work immediately after the session. "

  • “I had the privilege to test the Copilot full license before this Workshop. However, after the tasks practiced, I realised how little I knew and how I only scratched the surface of the many possibilities the Copilot and other tools Gen AI tools offer. It was a pleasure to be taught by such a knowledgeable team of 25 Hours. Thank you, Michael and Monch for the knowledge you shared.”

  • "The session provided a good introduction to AI applications, making complex concepts accessible and engaging. I particularly appreciated the practical exercises, which allowed me to delve deeper into AI applications and understand their real-world implications. The presenters were not only knowledgeable but also very helpful, ensuring that all participants could follow along and benefit from the workshop.“

GEN AI FUNCTIONAL EXCELLENCE

Ready to get started?

Join the Gen AI Functional Excellence and take the first step toward transforming your workflow, your team, and your future.